Seniorshop is an e-mark certified webshop. This means we meet strict requirements designed to protect you as a consumer from online fraud.
What does the e-mark mean? The e-mark is Denmark’s most trusted certification scheme for safe, transparent online shopping. When a business is e-mark certified, it means it has been approved—and is continuously reviewed—as a secure and reliable e-commerce platform.
When you shop at an e-mark certified store, you are always guaranteed:
- Buyer protection up to 10,000 DKK. You have financial coverage of up to 10,000 DKK per order, valid for up to 2 years.
- Clear details about delivery, returns, and complaints. All related information is easy to find on our website and in your order confirmation.
- Transparent information about who you’re buying from. Company details, contact information, and registration (CVR) number are always easy to access.
- Prompt customer service responses. We are committed to answering your inquiries within five days.
- Easy access to our personal data policy. You’ll always find clear information on how we handle your data.
- Transparent, straightforward buying process. Terms and prices are always made clear during your purchase.
- Regular webshop inspections. Ongoing checks make sure we comply with the latest e-mark standards.
The e-mark is a non-profit organization founded in 2000 by the Consumer Council, the Confed. of Danish Enterprise, DI, FDIH, the Danish Bankers Association, Danish IT, and HK.
Want to know more about the e-mark and the current regulations? Visit www.emaerket.dk